Complaints Procedure

Please share your complaint with a member of our academy staff in the  first instance. If you are not satisfied with the response, please email admin@ebbsfleetacademy.org.uk with full details of your complaint. You must  include your child’s college, tutor group, and full name. Our administration team  will forward your complaint to your child’s Head of Key Stage.

If you are not satisfied with the outcome of your complaint with the Head of Key Stage, your complaint will be escalated to the Assistant Principal or Vice Principal of your child’s college and you may be offered a meeting, either face to face or virtually.

If you truly feel your complaint has not been resolved,  please contact our Principal, Ms Shergill via her PA, Mrs Coe, on naiomi.coe@ebbsfleet.latrust.org.uk

Leigh Academy Ebbsfleet welcomes all parent feedback as an opportunity to learn and  improve for the future. Please see our full complaints policy available on our website.

If you deem your complaint to be unresolved after the Principal has been given the opportunity to respond, please submit a formal complaint using this form. Please see the Leigh Academies Trust contact information below.

More detailed information relating to the complaints procedure can be found on the Policies page of this website.

Mrs Coe
Office Manager & PA